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Support

Pre-sales service

  • Collect information and analyze customer needs

  • Develop preliminary technical solutions based on customer needs

  • Confirm the plan and predict the return on investment for the project

After-sales service

  • Provide installation and debugging support

  • Provide technical training and knowledge

  • Provide both online support and on- site service

Product warranty

After-sales repair is just the beginning of service

Commercial ESS with PV and Chargers & Commercial ESS
-Standard Warranty: 3-years.
-Extended Warranty: Party A may request and purchase Party B will provide up to a maximum of 7-year extended warranty.
*Charging Descriptions
1. Free during the standard warranty period.
2. Customer should consult with PENGXU about warranty extension 6 months before standard warranty expires.
Residential ESS
-Standard Warranty: 5-year.
-Extended Warranty: Party A may request and purchase, and Party B will provide up to a maximum of 5-year extended warranty.
*Charging Descriptions
1. Free during the standard warranty period.
2. Customer should consult with PENGXU about warranty extension 6 months before standard warranty expires.
Portable ESS
-Standard Warranty: 3-year.
-Regarding extended warranty, Party A may request and purchase, and Party B will provide up to a maximum of 2-year extended warranty.
*Charging Descriptions
1. Free during the standard warranty period.
2. Customer should consult with PENGXU about warranty extension 6 months before standard warranty expires.

Frequently
Asked Questions

  • What is an Energy Storage System (ESS)?

    An Energy Storage System (ESS) is a technology or set of technologies designed to capture, store, and release electrical energy (or energy in other forms that can be converted to electricity) on demand. Its core purpose is to address the temporal and spatial mismatches between energy supply and demand—for example, storing excess energy generated during low-demand periods (e.g., midday solar production) and releasing it during high-demand periods (e.g., evening peak usage) or when supply is limited (e.g., nighttime wind lulls).

  • What are the core functions of ESS?

    ESS solves critical challenges in modern energy systems by performing five key roles:
    Peak Shaving: Reduces reliance on expensive "peak power plants" (which only operate during high-demand hours) by releasing stored energy during peak periods. This lowers electricity costs for users and grid stress. 
    Load Leveling: Smooths out fluctuations in energy supply (e.g., variable output from solar/wind) by absorbing excess energy when production is high and discharging when production drops. 
    Backup Power: Provides emergency electricity during grid outages (e.g., residential battery systems for blackouts, hospital backup ESS). 
    Grid Stabilization: Maintains grid reliability by regulating frequency (frequency response) and voltage—critical for integrating high shares of renewable energy, which can cause sudden supply swings. 
    Renewable Integration: Enables more solar and wind power to be used (instead of wasted, or "curtailed") by storing surplus energy that would otherwise exceed immediate demand.

  • What’s the Core Components of ESS?

    Battery Cells and Modules: The main energy storage units, typically based on lithium-ion chemistries such as LFP for safety and longevity.
    Battery Management System (BMS): Ensures balanced voltage and temperature across cells for optimal safety. 
    Power Conversion System (PCS/Inverter): Converts energy between DC and AC for smooth integration with loads or grids. 
    Energy Management System (EMS): Acts as the “brain” — optimizing operation, predicting consumption, and maximizing ROI. 
    Thermal & Fire-Safety Systems: Maintain safe temperature levels and comply with UL/IEC standards.

  • How Energy Storage Systems Work?

    Charging: Energy source (grid/photovoltaic/wind power) → AC → PCS (rectification) → DC → energy storage medium (storage)
    Control: EMS (decision-making)+BMS (protection) → full process linkage PCS/energy storage medium
    Discharge: energy storage medium (release) → DC → PCS (inverter) → AC → energy destination (grid/load/emergency)
    Guarantee: Auxiliary system (cooling/fire protection) → Full process safety guarantee
    Core closed-loop: AC ↔ PCS ↔ Energy storage medium ↔ PCS ↔ AC (EMS/BMS+auxiliary system escort)


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